Refund policy

🔄 Refund & Return Policy – ShopVelora

At ShopVelora, we offer a 7-day return window from the date your order is delivered. Please note, returns are accepted only if the item meets our return eligibility criteria below.

✅ Eligibility for Returns

To be eligible for a return, your item must be:

  • In unused and unworn condition

  • With original tags still attached

  • In the original packaging

  • Accompanied by a valid receipt or proof of purchase

⚠️ Unboxing Video Required
All return, refund, or exchange requests must include a clear unboxing video. The video must capture the parcel being opened for the first time, with no cuts, edits, or pauses. Without this, we cannot process your request.

🛠️ Damages or Incorrect Items

If you believe your item was damaged or incorrect, it must still meet all return conditions, and be supported by a valid unboxing video. We’ll evaluate your claim and take appropriate action.

🔁 Exchanges

Want something else instead?
Once your return is accepted, you may place a new order for the item you prefer.

💸 Refund Process

Once we receive and inspect your returned item:

  • We'll notify you whether your refund is approved.

  • If approved, the refund will be processed to your original payment method within 10 business days.

  • Please note: Your bank or card provider may take additional time to credit the amount.

Need help? Contact our support team anytime.
Thank you for shopping with ShopVelora 💜